Executive Search for Senior Consumer Services Roles | Suzie Walker

Consumer Services

The Consumer Services sector represents one of our 3 specialist areas where we have a deep level of knowledge and experience. Our clients include utility companies and a broad range of membership-based organisations including the insurance market. Up until a few years ago, there was much less movement into and out of the sector but we have identified a recent trend whereby candidates may have some of this sector experience as part of a much broader background. This movement is influenced by how willing clients are to consider candidates from outside their own sector and to focus on the transferable technical skill set rather than being too sector specific. This is something which we always challenge a client to consider and are always happy to advise on which sectors/companies are delivering ‘best practice’ in a particular technical area.

The senior roles we handle are all senior marketing and commercial roles and would include roles such as Commercial Director, Chief Digital Officer, Director of Customer Experience or Proposition, Chief Marketing Officer, Marketing Director and Head of Marketing. We recruit Senior Managers and ‘Head of’ positions through to board level Director roles. The range of base salaries is from the £70,000 level up to c.£500,000 plus attractive executive benefits packages. Whilst our primary focus is on the permanent market, we also have a dedicated interim desk which was established in January 2017 to handle senior level interim work. The interim candidates that we place will be charging day rates of between £400 -£2000. For more details on the permanent and interim job titles/levels, please refer to the ‘About Us’ and “Interim” page.

Our clients vary in terms of scale from FTSE 100 & 250 corporates through to small-medium sized companies including start-ups and private equity backed businesses. Our geographic focus is the UK and Middle East, with most of our clients being London/South East based.

Delivering a highly professional, focused and bespoke service to both clients and candidates and creating and building long-term relationships is our aim. We enjoy a high level of repeat business from clients and particularly pleasing is when successful candidates become future clients and we have the opportunity of helping them build their team

The search process

We are passionate about what we do and confident in our abilities to deliver. Our approach is flexible, thorough, honest and transparent and we will always provide regular updates and feedback to clients and candidates throughout the process. We are also happy to provide advice as to what level an organisation should recruit at and which sectors should be represented on the target list and can often conduct benchmarking exercises to help with this process. Whether you are a client looking to hire new talent into your organisation or a professional searching for your next challenge, it is our job to work with you as a business partner to achieve a successful outcome. We invest time at the beginning of a search to really understand what a client needs in terms of candidate profile and also to learn about the culture of the organisation. This enables us to both represent the client effectively in the external market and also assess cultural fit issues when discussing the role with potential candidates. It is our belief that a strong shortlist will be comprised of candidates who are both a strong technical fit for the role and a strong cultural fit for the organisation.

With exceptional research expertise, in-depth sector knowledge and enthusiasm for what we do, we have developed an extensive market network and database along with the reputation as a highly regarded boutique, executive search firm. Our search methodology is rigorous and candidates go through several stages of screening interviews culminating in a face to face competency-based assessment. However, we recognise that changes to the role specification can arise during the course of an assignment and one advantage of being an agile business is that we are able to adapt easily and promptly without compromising on timelines.

If you would like to know more, please do get in touch via our Contact Us page

 

We found Suzie Walker Executive Search to be an excellent source of advice in attracting candidates. They are always responsive and efficient, often going beyond the remit of the assignment to assist in achieving our goals.

Recruitment Director - Consumer Services